Our Guide to New Connections
Timescales
Electricity New Connections Timeline
Once you have agreed a new contract, the chosen supplier will apply for the site and appoint the metering agents (either HH MOP/DA/DC or NHH MOP/DA/DC. They will ask you to confirm that the site is ready for the meter. This process takes approximately 5 working days.
An instruction is then sent to the meter installer, which can take up to 3 working days to reach the MOP. This instruction will then be assigned to an engineer.
The MOP will attempt to contact you to arrange the installation date. This date is the responsibility of the MOP and customer and takes a minimum of 10-15 working days.
Once the meter is installed, the billing process will start. This is usually fully processed between 15-21 days from meter installation.
New Gas Connections
Timeline
Once you have agreed a new contract, the chosen supplier will apply for the site and appoint the metering agents. They will ask you to confirm that the site is ready for the meter. This process takes approximately 3-5 working days.
Once a date is agreed, the supplier with contact the Meter Asset Manager (MAM) and begin arranging the installation. For this, they require all information listed below to be correct.
A GT1 may be required for meters above U6 and low pressure.
Once the MAM receives all the information needed, they will then assign an engineer to install the meter. This process takes approximately 5 - 10 working days.
Once the meter is installed, the billing process will start. This usually takes approximately 3-5 working days.
We support you through the process of arranging your meter installation and supply contract for your new gas, electric or water connection. Whether you need a basic gas or electricity contract setup or need to manage more complex energy supplies across many locations, we can find you a competitive permanent or temporary supply contract that meets both your commercial and environmental needs.
We can cover all types of meters: Three-phase, AMR, CT, WC, or complex meter installations and arrangements.